Service Design in Youth Information Webinar

The Service Design or Design Thinking methodology is a best practice approach to designing digital services. The central principle is about keeping people’s needs at its core. The Service Design process is a powerful tool that can be used to support youth workers to both innovate new services or products or to rethink and strengthen existing services.

ERYICA and its partners have been an innovative force in integrating service design into youth information services. Since the launch of the DesYIgn project in 2019, the project has successfully compiled a toolkit and created an eLearning course.

This webinar, conducted in collaboration with the Council of Europe, aims to elaborate on the service design method, discuss its integration and role into youth information services, as well as outline the results of the DesYIgn project. This webinar in particular also serves as the closing event of the DesYIgn project, supported by the Erasmus+ Programme.

There will be an initial keynote speech, followed by a presentation of the DesYIgn project and its results. The panel discussion will elaborate on the results of the DesYIgn project, as well as outline examples of good practice. The event will conclude with an optional networking session.

Keynote Speaker:

Magdalena Jakubowska is Founder, Manager and Design Thinking Facilitator of Artsquare Lab, the first Service Design agency in Luxembourg. Working with 18 years of experience in the consulting industry, she supports teams in developing design skills and attitudes useful to build and transform customer-centric culture of their organization.


Victoria de la Hoz Castanys is the Programme Coordinator of the network of Youth Information and Counselling Services of the region of Madrid. She is responsible for providing information on European issues in the youth field to the members of the network of 200 youth information services and coordinating several working groups such as the peer-to-peer information programs of several youth departments of municipal bodies. Victoria has worked in different bodies of the public administration of the Community of Madrid for the past thirty years.

Arielle Tye is Head of Development at ProMo-Cymru in Wales. She has over 10 years’ experience in using digital to improve reach and engagement with young people and communities. She has worked on a broad range of projects with both Voluntary and Public Sector organisations. She is currently working as part of the team on the DesYIgn project managed by ERYICA, which aims to bring Service Design into Youth Information Work.

Mika Pietilä is a Senior Adviser at Koordinaatti in Finland and is responsible for the Centre of Expertise for Digital Youth Work. Mika is a trainer on the DesYIgn elearning course and has been involved with the project since the beginning. He was a member of the Governing Board of ERYICA from 2007 to 2013.

The webinar will take place on 9 June, 15:00-17:00 CET. Register now here.

Preuzeto sa: ERYICA